FAQ
Frequently Asked Questions (FAQ) - HerbCraft Kenya
Welcome to our Frequently Asked Questions (FAQ) page. If you have any inquiries about HerbCraft Kenya, our products, or services, you'll likely find the answers here. However, if your question isn't covered, please don't hesitate to contact us via phone, email, or social media. We're always eager to assist you.
Table of Contents
General
1. Who are you and what do you do?
We are HerbCraft Kenya, a passionate herb exporting company founded in 2013 by George and Paul. Our mission is to provide fresh, natural, and sustainable herbs from Kenya to the world. Our vision is to become Africa's leading herb exporter and extend our reach beyond the continent.
2. What are your core values?
At HerbCraft Kenya, we hold the following core values dear:
- Quality: We are dedicated to delivering products and services that consistently meet or exceed your expectations.
- Integrity: Honesty, transparency, and accountability are at the heart of our interactions with customers, suppliers, employees, and stakeholders.
- Innovation: We're always exploring better ways to enhance our products, processes, and performance.
- Sustainability: We actively consider the environmental and social impact of our operations, working to minimize our footprint and maximize our contributions.
- Teamwork: Our team operates on the principles of respect, trust, and collaboration.
3. Who is your team?
Our dedicated team ensures that every aspect of our operations, from farming to shipping, runs smoothly. This team includes:
- Founders: George and Paul, the visionary leaders behind HerbCraft Kenya. They oversee company strategy, finance, marketing, and human resources.
- Farmers: Over 100 farmers across Kenya cultivate and deliver our herbs, following organic farming practices and sustainability principles.
- Processors: A team of 20 processors in Nairobi manages the washing, drying, cutting, sorting, testing, preserving, and packing of our herbs, utilizing cutting-edge technology for quality and safety.
- Shippers: Our 10-member shipping team ensures orders are expertly prepared, dispatched, and tracked, partnering with trusted logistics companies like DHL, FedEx, and UPS. We offer flexible delivery options like air, sea, or road freight.
Products
1. What types of herbs do you offer?
We offer a diverse selection of fresh herbs suitable for various culinary and medicinal purposes, including:
- Chives
- Tarragon
- Lemon Thyme
- Thyme
- Sage
- Oregano
- Basil
- Mint
- Rosemary
- And more.
2. What are the features and benefits of your herbs?
Our herbs stand out with:
- Freshness: Straight from our farms to your table, retaining natural color, texture, taste, and aroma.
- Quality: Certified by the Kenya Plant Health Inspectorate Service (KEPHIS) and compliant with international quality and safety standards.
- Variety: An extensive array of types and flavors to cater to your diverse needs.
- Sustainability: Grown with care for the environment and society, employing organic farming practices, water conservation, renewable energy, and fair trade principles.
- Affordability: Competitive pricing, delivering great value for your money.
3. How do you price and sell your herbs?
Our pricing varies based on herb type, quantity, and seasonality. We offer discounts for bulk orders and loyal customers. We accept payment via cash, credit card, and mobile money. You can purchase herbs in units like bunches, grams, kilograms, or tonnes, and choose from various forms including fresh, dried, cut, or whole. Explore our customized solutions for unique blends, packaging designs, or tailored delivery schedules.
Services
1. What services do you offer?
We provide an array of services to make your herb buying experience convenient and satisfying. These services encompass sourcing, processing, packaging, and shipping of our herbs, as well as quality assurance, customer support, and personalized solutions.
2. How do you source your herbs?
Our herbs are sourced from trusted, certified farmers across Kenya. We work closely with our farmers to ensure organic farming practices, water conservation, renewable energy, and fair trade principles are followed. We also monitor factors like weather conditions, soil quality, and pest control measures to ensure optimal herb growth and harvest.
3. How do you process your herbs?
Our herbs undergo processing with state-of-the-art technology and equipment to ensure quality and safety. We wash, dry, cut, and sort herbs according to type, size, and grade. Rigorous testing for contaminants, pathogens, and pesticides is part of our process. Natural preservatives and additives are used to enhance shelf life and flavor.
Ordering
1. How do I place an order?
Placing an order is easy! Contact us via phone, email, or our online platform. We'll confirm the details of your order, including herb type, quantity, price, and delivery address. An invoice and payment method will be provided.
2. How do I pay for my order?
Payment is hassle-free with options like cash, credit card, and mobile money. Your payment will be processed securely and promptly, and you'll receive a receipt and a confirmation number.
3. How do I track my order?
Tracking your order is a breeze. We provide a tracking number when we dispatch your order to our logistics partner. You can monitor your order's progress online through the logistics partner's website or app. Feel free to reach out to us via phone, email, or social media for any updates or inquiries about your order.
Contact Us
We're eager to hear from you! If you have questions, comments, or feedback about our products or services, please don't hesitate to reach out via phone, email, or social media. We'll get back to you as soon as possible.
- Phone: +254 123 456 789
- Email: info@herbcraftkenya.com
- Facebook: HerbCraft Kenya
- Twitter: @HerbCraftKenya
- Instagram: @HerbCraftKenya